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Nakheel will send you a notice of handover. On receiving the notice, please ensure the following:

  • Complete any outstanding payment
  • Submit PDC’s (Post Dated Cheques) for future instalments if your property is on a payment plan
  • Pay the Service Fee (if applicable)
  • Transfer DEWA and Chiller Account (where applicable) to your name as well as
  • Any other charges that may be outstanding

For further information on arranging a property handover, please reach out to the handover team directly via email or call, in order to set up an appointment.

During the home orientation visit, you will be briefed on the community and the facilities. However, community orientations can be arranged separately with Community Management at any time post-handover. 

You can complete the process online (www.dewa.gov.ae) or by visiting the DEWA Happiness Center. The following documents are required to transfer your DEWA account:

  • Completed DEWA form duly signed
  • Copy of Agreement of Sale
  • DEWA deposit:
    • AED 2,000 for apartments + reconnection charges as applicable
    • AED 4,000 for villas & townhouses + reconnection charges as applicable
  • Passport copy with Residence Visa page and Emirates ID

Note:

  • These requirements are subject to change without prior notice from DEWA
  • It is mandatory to transfer the DEWA account onto your name prior to taking the handover of the property

Its advisable to schedule an appointment for the handover of your property. The Nakheel handover team will contact you directly to schedule your appointment.

Yes, you can make changes as long as these changes do not affect the external façade and structure of your property.

It is important to note that prior to making any alterations, you must obtain a No Objection Certificate (NOC) from Nakheel's Urban Planning team. This can be requested online through the Nakheel website or the My Nakheel mobile app.

Yes, you are free to rent out your property after handover.

Not necessarily. Please note that the show units at the Sales Offices may be different from the standard finishing detailed in the specifications of the property purchased.

You will be requested to sign the Key Acknowledgment Receipt and other related documents.

 

The duration of the home orientation is 1 hour.

Unfortunately, Nakheel doesn’t offer the option of virtual home orientation as of now.


Following the completion of the home orientation, Nakheel will ensure all observations identified by you are rectified prior to handover.

Once all the issues are resolved, a handover notice will be sent and you will be contacted to schedule your handover appointment.



You will receive an email from Nakheel advising you that your property is now ready for home orientation. After this, the handover team will work with you to schedule an appointment.


    The home orientation is an opportunity for you as a customer to visit your completed property ahead of handover with one of Nakheel's executives. During this visit, you will have the opportunity to:

    • Familiarise yourself with the new property, surroundings and the community
    • Identify any matters that require attention, to be recorded and fixed


    If you are unable to attend the home orientation, you can appoint a representative with a valid Power of Attorney (POA) or authorisation letter to complete the home orientation on your behalf.

    Note: You can also request Nakheel to carry out the Home Orientation on your behalf.


     


    Yes, you can authorise someone to attend on your behalf.

    Please provide an authorisation letter with the name, number and valid ID of the authorised representative stating that you authorise them to conduct the home orientation on your behalf.


    Unfortunately, only one home orientation is allowed per unit. Upon readiness of your unit, a before and after report will be shared with you to confirm the completion of snags.


    This may depend on the severity of the snags identified during the home orientation. Typically, snags are fixed within 30 days of the home orientation.


     


    A maximum of 3 people can attend the visit.

     


    This may depend on the severity of the snags identified during the home orientation. Typically, snags are fixed within 30 days of the home orientation.


     


    No, you do not need to activate your DEWA account prior to the home orientation. However, you must transfer your DEWA account upon readiness of the unit and before handover of the property.


     


    Unfortunately, you cannot amend the payment schedule. However, payment extensions can be requested, subject to approval from the leadership team at Nakheel.



    To request your statement of accounts, you can: 

    Nakheel Sales Centre, King Salman Bin Abdul Aziz Al Saud Street, Al Sufouh 2, King Salman Bin Abdulaziz Al Saud St, Dubai

    Opening times: Monday to Friday, 8.30am to 5pm



    In accordance with the SPA, a penalty may be applicable, please refer to your SPA payment clause. 

     



    You can make payments for your off-plan properties through the following payment channels: 

    • Online payment via the Nakheel website or the My Nakheel mobile app
    • Online payment via the Meydan web site Meydan Portal URL: https://epayment.meydan.ae  Click on: Quick Pay, for Meydan and D1 properties.
    • Cash deposit (AED 55,000 limit)
    • Cheque
    • Bank transfer (Once done, please email us the TT (telex transfer) copy or deposit slip, as proof of payment and mention the Property code in the subject)

    Email:

    [email protected] for Nakheel customers or [email protected] for D1 and Meydan customers



    Yes, typically you can sell your property during the payment plan period.

    There may be specific criteria in place, based on the project. Therefore, you are requested to double check the requirements for sale in your SPA. 



    The following process is followed if instalment payments cannot be made: 

    • You will receive a Notice of Default (NOD) which highlights that your payment needs to be made within the next 30 days  
    • If you fail to complete the payment following the NOD, you will have the property ownership terminated upon the DLD’s approval. 

     



    You may refer to your SOA (Statement of Account) for the specific bank account details. Please ensure that all instalments are made to the escrow account mentioned in the SOA.



    You will receive updates on the status of your NOC via email.

    Please send an email to [email protected] or call +971 4 390 3333 for further assistance. 


    The NOC is valid for 30 days only. Upon expiry, you have to re-apply for a new NOC and pay the administration fee of AED 500+VAT.



    You can apply for an NOC for transfer either online or in-person.

     Online requirements for NOC for transfer:

    1. Open Nakheel Online Service portal on the Nakheel website (or) open the My Nakheel mobile app
    2. Click on ‘Resale NOC’ in the ‘Owner Services’ section
    3. Fill in the relevant details for either Title Deed or Pre-Title Deed
    4. Upload the necessary documents mentioned below

      If unit has Title Deed issued:

      • Title Deed
      • Passport
      • Visa copy
      • Emirates ID
      • DEWA bill
      • Empower document
      • In case of mortgage, customers will be required to submit mortgage related documents
      • Service charge payment (including provisional service charges)

        *Additionally, if unit has Pre-Title Deed/Oqood registration issued:

      • Sales agreement
      • Confirmation of payment (as per pre-requisite for transfer-mentioned on the SPA)
      • Confirmation of all up-to-date payments

        If applying for a completed villa, an Inspection report is a must prior to submission of NOC for transfer request. Link to the Inspection FAQ

         

    5. Submit the request for review and approval:

     In-person at the CCustomer Service Centre:

    You can visit the Nakheel Sales Centre and a Customer Service representative will assist you in completing the application for Resale NOC.

    Location:

    Nakheel Sales Centre, King Salman Bin Abdul Aziz Al Saud Street, Al Sufouh 2, King Salman Bin Abdulaziz Al Saud St, Dubai

    Opening times: Monday to Friday, 8.30am to 5pm (token issuance closes at 4.30pm)

    *We request to only provide documents as soft copies on email and/ or encourage you to apply online for our NOC services.

     

    Once issued, you will receive the NOC via email. 



    You can expect the resale NOC to be issued within 2-3 working days.

    For Plots and Off-Plan units, prior to the NOC issuance, you will be required to sign a Novation Agreement (NA), by the Seller & Buyer. Once the NA is signed and returned, the NOC will be issued.


    An administration fee of AED 500+VAT is applicable for the NOC for transfer. 

    No, you are not required to make any payments to register your interest in a property. Please contact a Nakheel Sales Agent for further details related to the property purchase. 

     

    The Nakheel Sales Agent will coordinate with you to arrange for an open house to visit and view the property, in case of ready built properties. 

     

    You can register your interest in a property through the following channels:

    Properties are sold by Nakheel on a first-come-first-served basis only.   

     

    Yes, you can reschedule a home orientation appointment 48 hours prior to the appointment.

    If you are out of the country, you have the option to appoint a representative with a valid Power of Attorney (POA) or authorization letter to complete the home orientation on your behalf.

    Please contact the Nakheel Handover team via call 800Nakheel or email: [email protected]. They can assist you in rescheduling your home orientation appointment and coordinate setting up your new appointment, based on availability.

    Yes, you can reschedule your home orientation appointment by contacting the Nakheel Handover team via call or email. They can assist you in rescheduling your home orientation appointment and coordinate setting up your new appointment, based on availability.

    Note: In case you do not respond or show up for the appointment on more than 2 occasions, Nakheel will carry out the home orientation on your behalf.

    You will have the below options:

    • Assign a representative with a valid Power of Attorney (POA) / authorization letter to conduct the home orientation on your behalf
    • Request from the Nakheel Handover team to carry out the home orientation on your behalf

    Daily Permit applications should be made directly online through Nakheel Online Services. 

    Below is the list of documents that you would need to submit for a Daily Pass/Permit from Nakheel:

    • Landlord/Tenant NOC
    • Valid Visa copy or valid Emirates ID of the employees (front and back side)
    • Valid Trade Licence of the company

    Note: In addition to the above, the Nakheel Security team may request additional documentation depending upon the scope of work. 

    One Daily Permit application can provide access to up to 5 applicants.

    Yes, Daily Access Permit can be applied online. Third party companies can apply for a daily pass or permit through:

    • My Nakheel mobile app (Android & iOs)

    The Daily Permits are free of charge.

     

    There are no renewals or extensions available for daily permits. You will have to reapply for a new Daily Pass/ Permit.

    Yes, Daily Permits can be applied across multiple units. However, they are limited to a single community. 

     

    The third party must follow the work timings and Nakheel Community rules and regulations. Any misuse of access permits or community violations will result in necessary security action.

    Note: Community rules and regulations will be shared upon providing daily access permit to the third party.

    Daily Pass/ Permits are shared electronically via email. In the instance that the electronic copy cannot be found, you must call the Security team on 800-NAKHEEL, by selecting the Security option on the IVR flow.


    There are no costs to issue or replace a Daily Pass/ Permit.


    There are three options when selecting the duration of a Daily Pass/ Permit request. These include:

    • 1 day
    • 2 days
    • 3 days

     

    Daily Permits can be requested by third party companies – including sub-contractors, real estate agents and main contractors.

    You can apply for a Daily Pass or Permit through:

    • My Nakheel mobile app (Android & iOs)
    • Nakheel website: https://onlineservices.nakheel.com/

       

      If the third party already has an account, they will need to:

    • Sign in to Nakheel Online Service
    • Go to General Services
    • Select Security Services
    • Select Daily Pass/ Permit request

    Note:

    • If the third party does not have a Nakheel account, they will need to create one through Nakheel Online Services.

    There are no renewals or extensions available for long-term access permits. You will have to reapply for a new long-term access permit. 

    There is no costs associated with the replacement of a long-term access permit.

    Third party companies (sub-contractors, real estate agents, main contractors etc.) can apply for a long-term access permit through:

    If the third party already has an account, they will need to:

    • Sign in to Nakheel Online Service
    • Go to General Services
    • Select Security Services
    • Select Long/ Short-term Permits

    Note:

    • If the third party does not have a Nakheel account, they will need to create one through Nakheel Online Services.
    • , As a Nakheel resident or owner, you can also apply for a long-term access permit on behalf of a third-party company.

    It is recommended that the long-term access permit request is submitted 3 to 4 working days prior to the required date. Approvals typically take 1 to 2 days. 

    For long-term access permits that have a validity of a week, they will be sent to the third party via email.

    For anything beyond a week (2 weeks to 6 months), Nakheel issues the access permit as a physical card which must be collected from the Security team. The details of the card collection will be highlighted to the third-party customer via email.

    For further information, the Security team can be contacted via 800-NAKHEEL and selecting the Security option on the IVR flow. 

    Yes, a single long-term access permit can apply to multiple units, but within a single community. 

    Yes, long-term access permits can be applied online. It can be applied for through the following online channels:

    The third party must follow the work timings and Nakheel community rules and regulations. Any misuse of access permits or community violations will result in necessary security action.

    Note: Community rules and regulations will be shared upon providing daily access permit to the third party.

    Please call the Security team and they will assist accordingly. The Security team can be reached out to on 800-NAKHEEL by selecting the Security option.

    There are multiple options when selecting the duration of a long-term access permit. These include:

    • 1 week
    • 2 weeks
    • 1 month
    • 3 months
    • 6 months

    Nakheel does not put a limit to the number of long-term access permits that a customer can have. 

    Below is the list of documents that the third party would need to provide to request a long-term access permit from Nakheel:

     General documentation:

    • Scope of work
    • Valid Trade License of the company
    • Passport copies and Visa page
    • Primary signed contract or appointment letter
    • NOC, if required

       

    • Documentation required for general, MEP, Cleaning and Maintenance:

    • Valid Visa copy or Emirates ID of the employee (front and back side)
    • Valid company Trade License

      Note: If the company appoints a sub-contractor, valid license of both companies and an appointment letter from the main contractor are required

    • Scope of work
    • Owner or Tenant NOC

       

      Documents required for Construction, Modification and Extension work:

    • Valid Visa copy or Emirates ID of the employee (front and back side)
    • Valid company Trade License

      Note: If the company appoints a sub-contractor, valid license of both companies and an appointment letter from the main contractor are required

    • Scope of work
    • Valid Nakheel and Trakhees NOC
    • Payment confirmation for each employee (AED 52.50 per person)

       

      Documents required for Nakheel common areas (Nakheel Agreement copy/ Nakheel DMS):

    • Valid Visa copy or Emirates ID of the employee (front and back side)
    • Valid company Trade License

      Note: If the company appoints a sub-contractor, valid license of both companies and an appointment letter from the main contractor are required

    • Scope of work
    • Valid Nakheel DMS/ Agreement copy

      Note: Contractors must pay the required security deposit, submit the Site Access Permit and fix the PVC fence before initiating the construction work

       

      Documents required for Real Estate viewing:

    • Valid Visa copy or Emirates ID of the employee (front and back side)
    • Valid company Trade License
    • RERA ID
    • Owner/ Tenant NOC

    Note: The Nakheel security team may request additional supporting documentation where required. For more information on this, please call 800-NAKHEEL and select the Security option. 

    We encourage all applications to be made online. If you are facing any difficulties, please do not hesitate to contact our Customer Service Team at [email protected] or at 800-NAKHEEL

    Yes, this is dependent on the scope of work. Charges of AED 52.50 per person apply to work that require an NOC from Nakheel & Trakhees (construction, modification and extension work). 

    You must apply for a move-in permit online via the website or the app.

    It is recommended that you submit the move-in permit request 3 to 4 working days prior to the move-in date as approvals typically take 1 to 2 days. 

    We encourage all applications to be made online. If you are facing any difficulties, please do not hesitate to contact our Customer Service Team at [email protected] or at 800-NAKHEEL. 

    All the terms and conditions associated with the move-in permit will be highlighted in the information pack shared at the point of buying/ renting a property from Nakheel. The details are also highlighted on the Nakheel website and My Nakheel mobile app when applying for a move-in permit.

    If the request is made by the owner/ tenant, they can attach all documents related to multiple companies in one application. However, if the request is being made by the third-party, then the company themselves and each company involved will be required to have their own permit.

    Note: For minor delivery of items which doesn’t cause any damage to Nakheel assets and if no fixing is required, the Security team will assist after verifying the move-in permit and delivery note. 

    • Monday to Saturday - 9am to 5pm
    • Sunday - 10am to 1pm

    It is important to note that the documentation differs between an owner and a tenant. Below is the list of documents that you need to submit for a move-in permit from the Nakheel app/portal:

     Owner

    • Title Deed or SPA (Sales and Purchase Agreement)
    • Emirates ID, Passport, and Visa copy of owner

    Tenant

    • Ejari
    • Emirates ID, Passport, and Visa copy of owner

    Note: If a third-party moving company is involved, they must submit a daily pass/ permit request 1 to 2 working days prior to the required date as approvals will take 1 day.

    When passing the physical security point, you must show the physical letter of the move-in permit confirmation. The third-party moving company will be required to show the Emirates ID copies with the Nakheel security stamp of all the employees that are entering the community. 

    Residents and homeowners can apply for a move-in permit through:

    If you already have an account, please:

    • Sign in to Nakheel Online Services
    • Go to General Services
    • Select Security Services
    • Select Move-in/Move-out Permits

    Note: If you do not have a Nakheel account, you will need to create one through Nakheel Online Services.

    No, there is no fee or charge involved for obtaining a move-in permit. 

    It is recommended that you submit the move-in permit request 3 to 4 working days prior to the move-in date as approvals typically take 1 to 2 days.

    For follow up and assistance, you can contact the Security team through 800-NAKHEEL and select the Security option. 

    Yes, you have the option to reschedule your move-in date. However, this must be done manually by sending an email to [email protected] to request a new move-in date. This will either be accepted or rejected by the Community Management team based on availability.

    It is recommended that you submit the move-out permit request 3 to 4 working days prior to the move-out date as approvals typically take 1 to 2 days.

    For follow up and assistance, you can contact the Security team through 800-NAKHEEL and select the Security option. 

    Yes, you have the option to reschedule your move-out date. However, this must be done manually by sending an email to [email protected] to request a new move-out date. This will either be accepted or rejected by the Community Management team based on availability.

    • Monday to Saturday - 9am to 5pm
    • Sunday - 10am to 1pm

    Residents and homeowners can apply for a move-out permit through:

    If the customer already has an account, then they will need to:

    • Sign in to Nakheel Online Services
    • Go to General Services
    • Select Security Services
    • Select Move-in/Move-out Permits

    Note: If the customer does not have a Nakheel account, they will have to create one through Nakheel Online Services. 

    You must apply for a move-out permit online via the website or the app.

    It is recommended that you submit the move-out permit request 3 to 4 working days prior to the move-out date as approvals typically take 1 to 2 days. 

      It is important to note that the documentation differs between an owner and a tenant. Below is the list of documents that you need to submit for a move-out permit from the Nakheel app/portal:

      Owner:

      • Title Deed or SPA (Sales and Purchase Agreement)
      • Emirates ID, Passport, and Visa copy of owner

      Tenant:

      • Ejari
      • Emirates ID, Passport, and Visa copy of owner

      Note: If a third-party moving company is involved, they must submit a daily pass/ permit request 1 to 2 working days prior to the required date as approvals will take 1 day.

      When passing the physical security point, you must show the physical letter of the move-out permit confirmation. The third-party moving company will be required to show the Emirates ID copies with the Nakheel security stamp of all the employees that are entering the community. 

      If the request is made by the owner/ tenant, they can attach all documents related to the multiple companies in one application. However, if the request is being made by the third-party, then the company themselves and each company involved will be required to have their own permit.

      Note: For minor delivery of items which doesn’t cause any damage to Nakheel assets and if no fixing is required, the Security team will assist after verifying the move-out permit and delivery note. 

      After filling out the move-out permit application form, the customer must ensure to terminate storage lockers, bicycles, access cards and any other community facilities.

      All the terms and conditions associated with the move-out permit will be highlighted on the Nakheel website and the My Nakheel mobile pp when applying for the move-out permit. 

      We encourage all applications to be made online. If you are facing any difficulties, please do not hesitate to contact our Customer Service Team at [email protected] or at 800-NAKHEEL

      No, there is no fee or charge involved for obtaining move-out permit.

      The Property and the Customer Reference numbers can be found in the following places:

      • Service Charge Statement of Accounts
      • Service Charge Invoice

      If you are unable to find it on the above, please call 800-NAKHEEL and the call center agent will be able to provide you with this information once you have passed the necessary security checks.

      Service charges can be paid by anyone on your behalf. The only thing required is the property code and the customer reference number.

      It is essential that you as an owner recognise your obligations in the interest of the property and wider community by settling any outstanding service charges.

      Without these funds being collected, the building and the community will not have adequate funds to ensure continuation of services, utilities and to address its obligations.

      If you do not pay your service charge, the management will run short of funds to maintain the community and in time, it may not be able to provide basic services such as paying for common area utilities (electricity and water), insurance, waste management or to maintain critical systems or lifts.

      If you are unable to pay your service charge, then the payment will be carried over to the next quarter. However, it is important to note that there may be a late fee charge that you will need to pay which will be detailed in the contract.

      The Nakheel website or My Nakheel mobile app will only show the any outstanding amount that the customer has left to pay, and does not display the history of service charges online.

      If you would like to see the service charge payment history, please email [email protected]

      Unfortunately, as per Nakheel Community Management policy, this cannot be done. However, you are advised to contact the Nakheel Community Management debt recovery team at [email protected] for further assistance as there may be exceptions to the rule. 

      Service charges are each property owner’s contribution calculated in proportion to the owner’s share of the common areas. The service charges cover but are not limited to maintenance, management, security, upkeep, renewal, repair, insurance as well as replacement of the roads, landscaped areas and all other common areas constituting the common property of the development.

      Service charges comprise of two parts:

      General Fund

      Relates to general day-to-day management and maintenance of the property such as MEP (mechanical, electrical and plumbing), cleaning and security.  It further includes common area utilities such as electricity, water, sewage and chilled water where applicable and other authority requirements such as insurance, master community service charges and Civil Defense subscriptions.

      Reserve/Sinking Fund

      This is an amount that accumulates over time and is used for property improvements and large capital expenditure which may be required in the future for the replacement of capital assets such as elevators, pumps, etc.

      Service charges can be paid by you in the following ways:

      • Nakheel website (using card): https://epayment.nakheel.com/
      • My Nakheel mobile app (using card): http://onelink.to/mynakheel
      • Bank transfer (AED only)
      • In-person at the following locations:
        • §  Nakheel Sales Office – King Salman Bin Abdulaziz Al Saud street, opposite Knowledge Village, Al Sufouh
        • Nakheel Community Management Center – The Gardens Building 2, behind Ibn Battuta Mall, The Gardens
        • Nakheel Office, 1st floor, Dragon Mart 1, International City

          Opening timings: Monday to Friday, 8.30am to 5pm 

          Note:

      • Customers are encouraged to make payments online via the Nakheel App or website
      • There is an admin fee of AED 105 charged for in-person cash or cheque payment

       

      Typically, duplicate payments made are carried over to the next quarter.

      Please email our NCM team and one of our team members will assist you.

      Email address: [email protected]   .

      Cash payments have a limit of AED 40,000.

      The Dubai Land Department, through its regulatory arm Real Estate Regulatory Authority (RERA), has launched a first-of-its-kind e-system called Mollak (the Arabic word for Owners).

       It will provide a portfolio of electronic services aimed at preserving and protecting the rights of individual owners and organizations in the real estate sector. It provides a new and integrated system to monitor accounts related to service charges.

       Further details can be found on the Dubai Land Department website: https://www.dubailand.gov.ae/  

      Yes, you can pay using local or international credit cards. Visa, Mastercard and Amex are all accepted by Nakheel Community Management for service charge payments.

      All owners are encouraged to pay their service Fees or Community Usage Charges on time and in full. To request further details on policies and procedures due to late payments, please email [email protected] .

      You must send an email requesting the invoice from  [email protected] . The team will then get back to you with the necessary details.

      Service charges are paid on a quarterly basis and each community has a specific due date in which they issue service charges to customers. Details of this will be highlighted in your service charge invoice.

      Masakin Al Furjan & Marina Residences:

      You are responsible for buying your own key/ padlock. It will not be provided by Nakheel.

       Shoreline Apartments:

      Once you sign the contract and make the payment, your Community Manager will send a mail to the Security team with the new contract. They will be instructed to handover the keys to you.

      The storage locker rental period is 1 year and is subject to renewal

      Marina Residences:

      There are currently 3 sizes available:

      -          Small: AED 3,200 per year excluding VAT

      -          Medium: AED 5,700 per year excluding VAT

      -          Large: AED 9,000 per year excluding VAT

       

      Shoreline Apartments:

      There are currently 3 sizes available:

      -          Small: AED 1,500 per year excluding VAT

      -          Medium: AED 2,100 per year excluding VAT

      -          Large: AED 3,000 per year excluding VAT

       

      Masakin Al Furjan:

      Please visit the security office in the community or email [email protected] and the team will be able to share details of the pricing structure.

      Masakin Al Furjan & Marina Residences:

      You are responsible for buying your own key/ padlock. This will not be provided for by Nakheel.

       Shoreline Apartments:

      The keys are with PJCC [Palm Jumeirah Command and Control Centre]. In case of loss or damage, the customer will have to pay to change the lock cylinder (approximately AED 17) directly to the service provider.

      You are responsible for maintaining the locker. However, the infrastructure of the space will be managed by Nakheel.

      You have three options to check the availability of storage lockers:

      -          Visit the security office in the community and request to view the available storage lockers. This is highly recommended.

      -          Email [email protected]requesting the available options for storage lockers at your desired location and the relevant team will get back to you.

      -          Call the community Security Office to check which lockers are currently available.


      Nakheel currently has 3 Nakheel communities that offer storage lockers. These include:

      -          Marina Residences

      -          Shoreline Apartments

      -          Masakin Al Furjan

      There is a fee that you are liable to pay in case of any damages to the storage locker. The details of this are highlighted in the contract.

      Terms and conditions of the storage locker will all be highlighted in the application form. They will also be shared with you after the storage locker contract is signed.

      Currently, only cash payments are accepted for storage locker rentals.

      Yes, this is possible and recommended prior to renting out the storage locker.

      Please visit the Security office within the community to check availability of storage lockers. The three communities that offer storage lockers include:

      -          Marina Residences

      -          Shoreline Apartments

      -          Masakin Al Furjan

      Storage locker request process differs based on the community. Currently, there are only 3 Nakheel Communities that offer storage lockers including:

      • Marina Residences
      • Shoreline Apartments
      • Masakin Al Furjan

       

      Process –

       Marina Residences & Shoreline Apartments:

      You can approach the respective building security to view the lockers available. Once you have chosen the locker, please email [email protected] for the team to confirm the pricing and assist in preparing the contract, if accepted.

       Masakin Al Furjan:

      -          Visit the security office in the community, view the storage locker and submit the application form which will be shared with them by the security team.

      -          Email [email protected] requesting the locker preferred and the application will be shared highlighting all the requirements.

      -          Call the security office of the community to check which lockers are currently available.

      Masakin Al Furjan:

      There is an auto-renewal process for storage lockers which happens annually.

       Marina Residences & Shoreline Apartments:

      You will have to manually renew the storage locker contract every year.

      Note: You have the option to terminate the contract at any point in the year. However, you will not receive a refund for the remainder of the contract. The terms and conditions of this will be highlighted in the contract.

      Lost items shall be stored in the lost and found offices for 30-45 days. After this period, if it is not picked up, it will be turned over to the Dubai Police, charity or disposed of.


      You can report a lost item by directly calling Nakheel Security in one of the following ways:

      -          Call 800-NAKHEEL and selecting IVR option 6

      -          Call Nakheel Security directly at 800-8338

      -          Visit the Customer Service Desks located at most of our shopping malls.

      -          Inform any Security staff available in the asset.

       The Security team will immediately inform the Dubai Police when an item has been reported as lost. If the item is found, you will be contacted to collect the item from the Security Office at the relevant mall or from the Dubai Police.

      No, there will not be a fee associated with picking up a lost item.


      Unfortunately, the customer who lost the item only will need to collect it. You will also be required to provide the necessary identification documentation (Emirates ID, Passport copy, etc).


      Lost and found offices are open from 9am to 5pm.

      Lost and found offices in our shopping malls are open during malls operating hours.


      Valuable lost items will be reported to Dubai Police through their official lost and found application process or handed over to Dubai Police within 1-3 days.

      Non-valuable lost items will be stored in the lost and found offices at the malls or Nakheel Security Head Office for 30 to 45 days. After this period, if no claim is made, it will be turned over to the Dubai Police. 


      Lost and found section can be found in the Security offices at Nakheel’s malls. 


      There is no costs involved to apply for an NOC for parties or private events.

      The following documents are required to apply for an NOC for a private party or event:

      General:

      -          Cover letter

      -          Event Location drawings (pdf and CAD)

      -          Appointment Letter/ Contract with Nakheel

      -          Trade Licence

      -          Trade Licence expiry date

      -          Company contact details

      -          Event details

      -          Event date

      -          Relevant authority approval

      -          Risk assessment

      -          Fire assembly points

      Sporting events:

      -          Location & availability of public amenities

      -          Waste management plan

      Community events:

      -          Floor layout (accesses, kiosks, stage, screens, etc.)

      -          Electrical network layout

      -          Fire resistance certificates of furniture/kiosk

      -          Cooking equipment or food serving locations details

      -          Plans for handling & disposal of garbage

      -          Undertaking letter

      -          Traffic diversions 

      An NOC is a No Objection Certificate issued by Nakheel to customers to conduct various activities within Nakheel properties. You can find a list of all the types of NOCs issued by Nakheel on the Nakheel Online Services section of the Nakheel website or on the My Nakheel mobile app.

      You can view the progress of all your requests in ‘My request’ section of the Nakheel Online Services portal on the website or on the My Nakheel mobile app.

      Any events (sporting or community events) to be organised in the common areas of Nakheel properties require a No Objection Certificate from Nakheel.

      This is to ensure that the event follows the Community, Safety and Waste Management guidelines of Nakheel and the Government regulations.

       

      You can reach out to the team for assistance on the NOC process at

      -          Call: Reach out to the call centre at 800-NAKHEEL

      -          Email: [email protected]

      You can raise an NOC request through Nakheel Online Service (NOS) portal or on the My Nakheel mobile app.

      Open ‘Urban Planning and Community Development’ and select ‘Events and Event Organizer’

      -          Submit the request by filling in the requested details and uploading the requested documents within the application form

      Yes, you do have the option to take out a short-term renewal. However, this is dependent on the negotiation with the Nakheel leasing manager.

      For more information on this, please send us an email to [email protected]  or contact your leasing manager directly.

      The lease contract renewal date will be detailed in the lease particulars section of your lease agreement and it should be highlighted on the first 3 pages. Please read through it to find out exactly when your lease agreement is up for renewal.

      This is decided by the tenant relations team on a case-by-case basis. Please reach out to the team directly once you have the necessary contact details.

      There are three ways to renew the leasing contract with Nakheel, including:

      • Emailing the mall management or tenant relations team
      • Visiting the tenant portal and placing an online request
      • Directly contacting your leasing team manager

      Yes, you have the option to renew your lease contract online via the YardiTenant Portal.

      Alternatively, you also can:

      • Email the mall management or tenant relations team
      • Contact your leasing team manager

      There are legal implications of non-renewal and the penalty will differ from contract to contract. Please read your contract thoroughly and ensure that the renewal is made on time.

      You may send us an email to [email protected]  and a member of the retail leasing team will assist you with the required information.

      During the lease renewal process, you will be required to submit the following documentation:

      • Emirates ID of the signatory and manager
      • Passport copy of the signatory and manager
      • Visa copy of the signatory and manager
      • Trade licence of the company
      • Power of Attorney (POA), if applicable 

      This is on a case-by-case basis, so please reach out to your leasing manager directly to get the relevant information.

      Alternatively, you can email [email protected] and a member of the leasing team can assist you. 

      This will vary from contract to contract depending on the agreement that has been made with Nakheel.

      Please check the details on your contract for more clarity. Typically, the renewal should be initiated 6 months ahead of the lease expiry date. The customer will need to inform the leasing team should they wish to renew their contract.

      The incremental increases or decreases on the retail leasing contracts are typically agreed up front with Nakheel. These will be highlighted in the rent section of your lease contract, so please read your contract thoroughly for this information.

      You have the option to pay using the following methods:

      • Cash
      • Cheque
      • Bank transfer

      You can have another individual renew the lease on your behalf, as long as they are an authorised signatory or POA holder. If not, they cannot renew. As a legal owner, you will need to do the renewal yourself.

      This will vary from contract to contract depending on the agreement you made with Nakheel. Hence, please read your contract in detail.

      Typically, you will have to inform the leasing team 6 months ahead of your lease expiry date if you wish to terminate.

      Unfortunately, you will not be able to transfer your contract ahead of termination.

      If you require more information on this, please email the leasing team at [email protected].  

      You can terminate your lease by emailing the team at [email protected] 6 months prior to your lease expiry date. 

      Your security deposit will be refunded via bank transfer.

      If you require further information on contract termination, please reach out to the retail leasing team via email at [email protected]. 

      You must provide the following documentation to terminate your lease:

      • Cancellation of DEWA with clearance letter
      • Cancellation of Empower/ Chilled Water (including proof of clearance)
      • Clearance of outstanding payments (including utility bills)
      • Signed and stamped Reinstatement Report
      • DCD (Dubai Civil Defense) or 24/7 alarm cancellation
      • Audit Sales Report for the full operational period
      • Confirmation of the Google Pin removal
      • Signed Deed of Surrender Agreement
      • DU/ Etisalat final bill or clearance letter
      • All outstanding payments of Hoarding Charges

      To initiate the process of refunding the security deposit, please submit all the required documentation to the leasing team. It may take approximately 6 months for the security deposit to be refunded.

      If you would like more information on security deposit refunds, please email the leasing team at [email protected] . 

      There are no early termination clauses in the contract.

      However, if you would like to get more information related to early contract termination, please contact the retail leasing team via email on [email protected]

      Unfortunately, you cannot terminate your lease online by yourself. However, it is possible over email by reaching out to the team at [email protected] , 6 months prior to your lease expiry date. 

      Your contract end date will be detailed out in the lease particulars section of the contract, highlighted on the first 3 pages. Please read through this section to find out exactly when your contract is up for renewal.

      Unfortunately, you cannot pay for your security deposit online.

      It must be paid in person using one of the following three payment channels:

      • Cash
      • Cheque
      • Bank transfer

      Unfortunately, this is not possible. However, if you require further information on this, please contact the retail leasing team directly via email at [email protected].  

      You can pay the security deposit for a retail unit through the following payment channels:

      • Cash
      • Cheque
      • Bank transfer


      The terms and conditions associated with getting your security deposit back from Nakheel will be highlighted your lease contract, so please read through your contract in detail.

      If you require further information on security deposits, please contact the retail leasing team via email at [email protected]. 

      Your rent security deposit will be based on the terms and conditions highlighted in your leasing contract.

      If you require further information on your security deposit, please contact the retail leasing team via email at [email protected]. 

      Yes, you can pay your security deposit in person. Please visit the following locations in order to do this:

      • Mall Management Office, Golden Mile - Building 5, Palm Jumeirah
      • Mall Management Office, Dragon Mart 

      Unfortunately, the security deposit is non-negotiable. In order to lease a retail unit from Nakheel, you must pay a security deposit.


      Please email  [email protected] with the relevant details and a member of the leasing team will assist you with your enquiry.

      Please email  [email protected] with the relevant details and a member of the leasing team will assist you with your enquiry.

      Please email  [email protected] with the relevant details and a member of the leasing team will assist you with your enquiry.

      Please email us at [email protected]  and a member of the lease management team will assist you. Kindly include the following details as part of your email:

      • Project of interest
      • Type of unit you are interested in
      • Your company profile/ brand name
      • Existing or new customer
      • Contact details 

      You must provide the below information to reserve a unit:

      • Company profile
      • Holding deposit
      • Trade Licence
      • Passport, Visa and Emirates ID

       

      The duration is dependent on your negotiations with your leasing manager. You are required to provide a security deposit for the reservation which will be forfeited if you decide to cancel your reservation.

      The following payment channels are accepted to reserve a unit:

      • Cash
      • Cheque
      • Bank transfer

      You may reserve a unit for a future move-in date, subject to availability.

      There is no limit to the number of units that you are able to reserve.

      You must provide the below financial information in order to reserve a unit:

      • Confirmation from the Credit Bureau
      • 6 months Statement of Accounts 

      Yes, you will have to pay a deposit to reserve a unit. The deposit amount will depend on the value of the unit you wish to reserve.

      For further information on this, please email  [email protected] with the relevant details and a member of the leasing team will get back to you. 

      For all residential viewing, please call the residential leasing team on +971 4 390 3333 and a property leasing agent will be assigned to you.

      Yes, you can reschedule but you must do this directly by contacting the relevant leasing agent.

      You have the option to schedule a residential property viewing any day of the week (Monday to Sunday) between 8am and 6pm.

      This is highly dependent on the requirements, but the most popular Nakheel communities include:

      • The Gardens
      • International City
      • Discovery Gardens

      If you would like to get more details on Nakheel communities, please visit the Nakheel website.

      The amenities are dependent on the project.

      For more information, please visit the Nakheel website. You can also contact Nakheel’s residential leasing team on +971 4 390 3333 and a property leasing agent will be assigned to you.

      You can find all of this information on the Nakheel website, listed under each project.

      You can find all of this information on the Nakheel website, listed under each project.

      Yes, you have the option to arrange a viewing ahead of reserving a unit. Please contact your leasing point of contact or reach out to Nakheel through any of the below channels:

      • Email: [email protected] Call: +971 4 390 3333
      • Visit the Nakheel Residential Leasing Office:

      Home Rental Office, 1st floor, above Home Box, Persia Court, Ibn Battuta Mall

      Opening times:

      Monday to Friday, 8.30am to 5pm

      Saturday, 9am to 2pm

      You can contact your leasing agent directly over the phone. An internal Nakheel agent or a registered external broker will be able to provide the availability of viewing residential units on the spot.

      You must go through an agent – either an internal Nakheel agent or a registered external broker. 

      You have the option to reserve a unit directly through Nakheel. Please reach out to us in one of the following ways:

      Home Rental Office, 1st floor, above Home Box, Persia Court, Ibn Battuta Mall

      Opening times:

      Monday to Friday, 8.30am to 5pm

      Saturday, 9am to 2pm

      Yes, you can pay the rent/ security deposit in-person in one of Nakheel’s residential leasing offices, details of which are listed below:

      • Nakheel Home Rental Office, 1st floor, above Home Box, Persia Court, Ibn Battuta Mall
      • Nakheel Residential Office, 1st floor, next to Trakhees office, Dragon Mart 1, International City

      Opening times:

      Monday to Friday, 8.30am to 5pm

      Saturday, 9am to 2pm

      Yes, you can pay your security deposit online.

      Unfortunately, you cannot adjust the rent deposit towards your last payment. 

      Rent payments can be paid through the following channels:

      • Cash (up to AED40,000)
      • Cheques
      • Credit or debit card
      • Bank transfer

      Your rent/ security deposit depends on the property that is being leased. The rent deposit details can be found on the Nakheel website. Alternatively, you can send an email to [email protected] where you will be able to get further information on deposit requirements.

      Terms and conditions related to the security deposit will be detailed in your lease contract. You can send an email to [email protected] if you would like to get further information on your security deposit.

      Unfortunately, the security deposit is non-negotiable. All customers must pay a deposit ahead of renting a property from Nakheel. Dubai law stipulates that landlords have the right to collect a deposit from tenants.

      Nakheel accepts the following as payment channels:

      • Cash
      • Cheque
      • Bank transfer
      • Credit or debit card
      Security deposit should be paid upfront at the time of the contract issuance. 

      You will have the option to attend the end of contract inspection with the inspector. The inspector will then highlight the damages (if any) that are found on the property in an end of leasing inspection report, in case the deposit was withheld. 

      Your security deposit will be refunded by bank transfer within 30 to 45 days, given that all the required documentation has been accurately provided and validated by the residential leasing team.

       

      This is decided by the residential leasing team on a case-by-case basis. For more information, please send an email to [email protected]

      Yes, early termination fee is applicable subject to termination approval. This is dealt with by the residential leasing team on a case-by-case basis. . If you require more information on this, please send an email to the residential leasing team at [email protected]

      Nakheel will send a notice 90 days before your contract end date. You can terminate your lease between 60 days before your contract ends until your contract expiry date.

      Subject to termination approval, the outstanding balance will be refunded to you excluding the early termination fee.  

      You can send an email to request the termination of your lease to [email protected]. You can also do this via the Nakheel website or using the My Nakheel mobile app.

       

      You also have the option to terminate your lease contract in person at the locations mentioned below:

      • For Gardens – Nakheel Residential Office, India court, 1st floor, Ibn Battuta Mall
      • For International City – Nakheel Residential Office, 1st floor, Dragon Mart 1, next to Trakhees office

      Opening times:

      Monday to Friday, 8.30am to 5pm

      Saturday, 9am to 2pm

      Add the steps

      DEWA clearance certificate

      Empower/chilled water clearance

      Final gas clearance cerficate

      Settlement of any outstanding dues

      Move out certificate

      Attend end of lease inspection

      Hand over keys and access cards


       

      You can find your lease end date on your:

      • Lease contract, typically highlighted on the first page
      • Tenancy Information Contract Registration Certificate (Ejari)

      Yes, you can submit the request online  via the Nakheel website or through the My Nakheel mobile app. And follow the termination process in no. 4

      Your security deposit will be refunded within 30  days, given that all the required documentation has been accurately provided to Nakheel and validated by the residential leasing team.

      You will need to share the following documentation with the residential leasing team upon the termination of your contract:

      • Cancellation of DEWA with Clearance Letter
      • Cancellation of Empower and/or chilled water (including Proof of Clearance)
      • Final gas bill and Clearance Letter
      You can renew your lease for 12 months.

      The legal tenant should be the one to renew the leasing contract. However, in some cases, Nakheel will accept the renewal from a third party.

      In order for you to get approval for renewal, you must either:

      • Send an authorisation letter from your registered email address. The email must include the Emirates ID of the person renewing the contract and justification as to why the legal owner could not do it themselves

        OR

      • Have a valid Power of Attorney (POA)

      You can renew your lease contract online via Nakheel Online Services or using the My Nakheel mobile app.

       You must validate the below documents and ensure that they are up to date:

      • Tenant renewal form
      • Passport
      • Emirates ID
      • Visa
      • DEWA green bill copy
      • Valid Trade Licence, and Valid Insurance (shops)

       You also have the option to renew your lease contract in person at our offices:

      • For Gardens – Nakheel Residential Office, India court, 1st floor, Ibn Battuta Mall
      • For International City – Nakheel Residential Office, 1st floor, Dragon Mart 1, next to Trakhees office

      Opening times:

      Monday to Friday, 8.30am to 5pm

      Saturday, 9am to 2pm

      Residential units can be leased out by an individual or company. As a result, the documentation requirements differ and are highlighted below: 

      Individual 

      • Passport copy for each occupant 
      • Emirates ID copy for each occupant 
      • Visa copy for each occupant 
      • Cooling registration prior to renewal (Only applicable to Discovery Gardens) 
      • Contact booking details updated form 

         

        Company 

      • Trade licence 
      • Confirmation letter for renewal  
      • Passport copy for each occupant 
      • Emirates ID copy for each occupant 
      • Visa copy for each occupant 
      • Proof of authorised signatories (obtained from the bank) 
      • Contact booking details updated form 

      Yes, you can make payments using multiple cards.

      Yes, you can renew your lease online via the Nakheel website or using the My Nakheel mobile app 60 days before your contract is due to expire. Nakheel will send a notice for renewal 90 days before the contract end date.

      Note: Renewal requests raised within 7 days from contract expiry date will not be processed through the system. In such cases, please email [email protected] or visit the residential leasing office for renewal. 

      You can check our website for our offerings, send an email to leasing team directly on [email protected] and a relevant member of the team will reach out for more details on this.

      You can renew your lease 60 days before your contract is due to expire. Nakheel will send a notice for renewal 90 days before your contract end date.

      Nakheel follows the RERA index in relation to any increases or decreases to lease contracts.

      Please note that you will be highlighted of the change 90 days prior to your lease end date. If you require further information on this, please send an email to [email protected].

      This is dealt with by the residential leasing team on a case-by-case basis. Please send an email to [email protected] and a relevant member of the team will reach out to you.

      Yes, you can do a short-term renewal. However, this is granted on a case-by-case basis by the Nakheel residential leasing team.

      Please email [email protected]. The leasing team will then evaluate the case and either approve or reject the request for short-term renewal. 

      You can find your lease renewal date on your:

      • Lease contract, typically highlighted on the first page
      • Tenancy Information Contract Registration Certificate (Ejari)

      Yes, there is an overstaying fee associated with not renewing your lease before the highlighted date.  12% fees applicable per day.

      You can refer to your contract which will provide details on this. Alternatively, you can email the leasing team on [email protected] for more information.

      The following payment methods are accepted by Nakheel:

      • Cash (up to AED 40,000)
      • Cheques
      • Bank transfer
      • Direct deposit to Nakheel bank account (original receipt to be sent to Nakheel, post transfer)
      • Credit or Debit card
      • Manager cheque from the bank 

      Yes, you have the option to cancel your berth contract at any time. You will be penalized with 2-month early cancelation fee for annual contracts but you will have the option to transfer your contract to another individual.

      To become a marina member, you must have a boat. Visitors are welcome. Nakheel offers only an annual marina membership. However, there is a possibility to have daily, weekly and monthly berths.

      If you require more information on memberships and prices, please reach out to us at:

      You will receive several benefits for becoming a marina member like:

      1. Free access to 5 anchorages across Dubai
        • Dubai Waterfront, Jebel Ali
        • East Bay, Palm Jumeirah
        • West Bay, Palm Jumeirah
        • Dubai Islands
        • Antarctica, World Island
      2. Dock and dine services
      3. Jetty access (boats can dock here)
      4. 24/7 docking assistance
      5. 24/7 buggy transfer from vessel to the car parking
      1. 24/7 CCTV and security
      2. Complimentary ice supply
      3. Complimentary rescue towing services (within limited zone)
      4. Complimentary Wi-Fi access within marina
      5. Washroom and shower facilities
      6. Support with sailing permit application
      7. Launderette (only at Palm Marinas)

      If you require more information on memberships and prices, please reach out to us at:

      Currently Nakheel has two operational jetties operational at the Palm Jumeirah – West Bay and Azure Jetty located on the East bay but three additional jetties are planned for  2024.

      For more information on jetties, please reach out to the Nakheel Marinas team at:

       

      If you require more information on memberships and prices, please reach out to the Nakheel Marinas team at:

      A berth is simply a parking space for a vessel or anything that floats including boats, yachts, etc. Nakheel currently has 539 berths available to customers at the Palm Marinas - East and West.

      The sizes range from 10m to 45m, for more information on this encourage the customer to visit the website, call, email or visit the Nakheel marinas team directly:

      If you require more information on memberships and prices, please reach out to us:

      Note: Nakheel has a new marina  (now open) at Dubai Islands.

      You can pay using bank transfer, PDC and credit card. International credit cards are accepted too.

      Yes, you will be penalized with 2-month early cancelation fee for annual contracts

      A berth contract is based on the length of the vessel and the duration of stay.

      Please reach out to the Nakheel Marinas team directly for more information:

       Yes, you can apply for daily, weekly, monthly agreements. 

      You are required to provide the following documentation to become a marina member:

      • Vessel registration
      • Vessel insurance
      • Emirates ID
      • Passport
      • Visa
      • Picture of the boat

      Nakheel has 5 anchorage locations available across Dubai. These include:

      • Dubai Waterfront, Jebel Ali
      • East Bay, Palm Jumeirah
      • West Bay, Palm Jumeirah
      • Dubai Islands
      • Antarctica, World Island

      Has the provided information been sufficient to address your query, or would you prefer assistance from our Nakheel Customer Care team?

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